Resilience and COVID-19

The pandemic has been particularly challenging for the travel and tourism industry dependent as we are on the confidence and ability of people to travel from home to someone else's places.

The pandemic has caused border closures and quarantines, and internal travel, hospitality and leisure industry restrictions which have resulted in devastating losses of employment and business revenue.

Safety, confidence and trust have become central to restarting travel and tourism. WTTC and destinations have developed protocols for the new normal. It is now widely recognised that the pandemic will be with us globally for a while; we must learn to live with it and manage risk.

The tourists, whether travelling for leisure or business, have to feel confident about their safety from home, through the airport, on the plane or train and on arrival through the airport to their accommodation – and of course back again. And they have to be confident that quarantine will not be imposed on them in the destination or on their return.

When they reach their destination, the tourist needs to feel safe to leave their accommodation and visit attractions. The tourist has to find the risks acceptable throughout their journey – the tourist has to be assured that the risk from the premises or transport, the employees, other travellers and the local population is acceptably low.

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